Privacy Policy

1. Introduction

Linden Coast ("we", "our", "us") is committed to handling your personal information responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store, and protect personal data provided to us when you enquire about or participate in our household money conversation programmes.

This policy applies to information collected through our website at https://lindencoast.site and through direct contact with our team. If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect only the personal data necessary to respond to your enquiries and, where applicable, to facilitate your participation in our programmes. This may include:

• Your name and the names of household members attending sessions (where provided)
• Your email address
• Your phone number (if provided in your enquiry)
• Your message content when you contact us through our website form
• Technical data collected automatically via cookies (see Section 5)

We do not collect financial information, income details, or any sensitive personal data through our website or enquiry process. Household discussions during our programmes are subject to facilitator confidentiality obligations and are not recorded or stored by Linden Coast.

Legal basis for processing: We process your data on the basis of your consent (when you submit our contact form), for the performance of a contract or pre-contract steps (when you register for a programme), and for our legitimate interests in operating and improving our educational programmes.

Data retention: Enquiry data is retained for up to 24 months from last contact. Programme registration data is retained for up to 5 years for administrative and audit purposes. You may request deletion at any time (see Section 6).

3. How We Use Your Data

We use personal data collected through our website and contact channels to:

• Respond to your programme enquiries and provide relevant information
• Process programme registrations and coordinate scheduling
• Send confirmation and logistical information related to sessions you have registered for
• Notify you of future programme intakes where you have expressed interest
• Improve our website and the overall participant experience
• Meet our legal and administrative obligations

We do not use your data for unsolicited marketing, do not sell your data to third parties, and do not share your data with advertisers.

If you wish to opt out of future programme notifications, you may do so by emailing [email protected].

4. Data Protection and Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:

• Secure transmission of data via HTTPS on all website pages
• Access to participant data restricted to authorised Linden Coast team members only
• Regular review of data handling processes
• No storage of payment card data — payment processing is handled by licensed third-party providers

In the event of a data breach that is likely to result in risk to your rights or freedoms, we will notify the relevant authorities and affected individuals in accordance with applicable Malaysian law.

5. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use our site. We use four categories of cookies: essential (always active), analytics, marketing, and preference cookies. You can manage your preferences at any time via our Cookie Policy page.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to our legal obligations
• Withdraw consent to processing at any time (without affecting prior processing)
• Object to processing based on our legitimate interests
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your data has been mishandled

To exercise any of these rights, please write to [email protected]. We will respond to all requests within 14 working days.

7. Third-Party Links

Our website may contain links to external websites or services not operated by Linden Coast. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

8. Children's Privacy

Our programmes are designed for adults aged 18 years and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal information through our website, please contact us and we will promptly remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted on this page with a revised "Last updated" date. Continued use of our website or programmes after any change constitutes acceptance of the updated policy.

10. Contact

For any privacy-related enquiries or to exercise your data rights, please contact us:

Linden Coast
88 Lebuh Light, 10200 George Town, Pulau Pinang, Malaysia
Email: [email protected]
Phone: +60 4 264 7385